Reports

Conversation analytics and AI performance insights.

Conversations

340

+12% vs last week
Avg Response

1.2s

-0.3s improvement
Resolution Rate

92%

+3% vs last week
Unique Contacts

156

+8 new this week
Conversation Volume
This Week
By Channel
Quick Insights

Peak hours are 10 AM – 2 PM on weekdays. Consider scheduling maintenance outside these windows.

WhatsApp handles 53% of all conversations. Your web chat widget could use more visibility.

3 conversations were escalated this week — all related to billing inquiries.